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Innovations for everyday employee work

Let's take a closer look at the innovations planned for release in Q4 2025 and 2026 to move HR from busywork to strategic leadership.

Next-gen AI employee experience

Instead of navigating a maze of systems, employees get one AI front door—a single place where answers, actions, and automation come together to collapse hours of work into just a few clicks. Routine requests such as updating benefits, checking pay, or getting a policy document are instantly handled from start to finish by AI agents.

For more complex or sensitive cases, AI agents seamlessly bring HR or other human experts into the same workflow so that nothing stalls or slips through the cracks.

Employees can ask questions in plain language, approve requests with a tap, or get what they need with a swipe—without needing to know who to ask or which department has the answer.

AI agents orchestrate everything behind the scenes, from provisioning a laptop to setting up building access to enrolling in benefits to scheduling orientations to assigning training—all without the employee lifting a finger. Everyday work moves autonomously so that employees are freed to focus on strategic work.

What makes this possible is the way ServiceNow connects AI agents with deterministic workflows across HR, IT, workplace services, and finance, helping to ensure that every task is completed accurately and seamlessly. This results in effortless everyday productivity. That’s the power of the ServiceNow AI Platform.